GUESSTIMATOR.WITCHCRAFT.HOMES · REFUNDS, DISPUTES & CHARGEBACKS

Something wrong? One email fixes most of it.

EFFECTIVE 1 SEPTEMBER 2026 · THIS POLICY FORMS PART OF OUR TERMS AND SHOULD BE READ WITH OUR PRIVACY COLLECTION NOTICE.

Refunds

  1. If something went wrong with your AI-Guesstimate report or your build session, email us first at the support address shown on your receipt. We answer within one business day.
  2. Your report is generated and delivered digitally. Once it has been generated and delivered, we refund when: it was not delivered, it does not match what this site describes, or a consumer guarantee under Australian law applies and cannot be fixed by re-running the report.
  3. Where a problem can be fixed, we will usually re-run the report first. If a fix is not possible, you get your money back. Your rights under Australian Consumer Law are not affected by anything in this policy.

Card disputes and chargebacks

  1. Please contact us before asking your bank for a chargeback. Bank disputes take weeks and cost both sides; almost everything is solved faster by one email.
  2. If a charge is disputed with your bank anyway, we respond with our records: your order, the version of these terms you accepted and when, delivery and access logs, and our correspondence with you. Disputes that our records show were delivered as described may be contested.
  3. Card statements show a descriptor naming BUTTERFLY KINGDOM NSW PTY LTD TRADING AS WITCHCRAFT AI (ABN 11 691 050 969). Check this before reporting an unfamiliar charge.

Records

  1. We keep order records, terms-acceptance timestamps, delivery logs and support correspondence, and use them only to run the service, meet legal obligations, and defend or resolve payment disputes. See our Privacy Collection Notice for how personal information is handled.